Am I defensive?

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Here are several steps that can help you become more emotionally intelligent when dealing with defensive people:

1. Refrain from reacting defensively. …
2. Shift your focus to the other person. …
3. Ask questions until you understand them. …
4. Move toward a resolution.

2 Nov 2018https://www.bizjournals.com › how-to

4 ways to communicate better with defensive people

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