The Right Way to Say ‘I’m Sorry’

https://www.nytimes.com/2017/01/30/well/mind/the-right-way-to-say-im-sorry.html

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In the very first chapter of her new book, “Why Won’t You Apologize?,” Dr. Lerner points out that apologies followed by rationalizations are “never satisfying” and can even be harmful.

“When ‘but’ is tagged on to an apology,” she wrote, it’s an excuse that counters the sincerity of the original message. The best apologies are short and don’t include explanations that can undo them.

Nor should a request 

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