http://www.culture-at-work.com/respond.html
Hostile Language
Hostile language Language that escalates Strategies
Recognizing Hostile Speech
One of the most important skills of a mediator or a negotiator, is to recognize hostile, escalating language and know how to quickly deflect or cool it down. Linguist and novelist Suzette Haden Elgin discusses the connections between language and conflict in her many books–well worth reading for anyone who finds themselves handling hot conversations.
- Strongly stressing particular words:
How DARE you. That’s what YOU say. - Using words that strongly identify people and objects
YOU have no business… I would never do that. MY money, THAT woman, this BOYFRIEND of YOURS. - Labeling someone’s intent or character.
You are a slob. That company is just plain greedy!
Recognizing language that escalates
Acknowledging that there are times when escalating a conflict is the appropriate thing to do, if your ultimate goal is discussion and some kind of mutual agreement, how you bring that conflict into the open and force others to deal w
Hostile Language
One of the most important skills of a mediator or a negotiator, is to recognize hostile, escalating language and know how to quickly deflect or cool it down. Linguist and novelist Suzette Haden Elgin discusses the connections between language and conflict in her many books–well worth reading for anyone who finds themselves handling hot conversations.
- Strongly stressing particular words:
How DARE you. That’s what YOU say. - Using words that strongly identify people and objects
YOU have no business… I would never do that. MY money, THAT woman, this BOYFRIEND of YOURS. - Labeling someone’s intent or character.
You are a slob. That company is just plain greedy!
Recognizing language that escalates
Acknowledging that there are times when escalating a conflict is the appropriate thing to do, if your ultimate goal is discussion and some kind of mutual agreement, how you bring that conflict into the open and force others to deal with it–the langua
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How my heart sings 