Notice hostility

http://www.culture-at-work.com/respond.html

Hostile Language


 Hostile language   Language that escalates  Strategies

Recognizing Hostile Speech

One of the most important skills of a mediator or a negotiator, is to recognize hostile, escalating language and know how to quickly deflect or cool it down. Linguist and novelist Suzette Haden Elgin discusses the connections between language and conflict in her many books–well worth reading for anyone who finds themselves handling hot conversations.

  • Strongly stressing particular words:
    How DARE you. That’s what YOU say.
  • Using words that strongly identify people and objects
    YOU have no business… I would never do that. MY money, THAT woman, this BOYFRIEND of YOURS.
  • Labeling someone’s intent or character.
    You are a slob. That company is just plain greedy!

Recognizing language that escalates

Acknowledging that there are times when escalating a conflict is the appropriate thing to do, if your ultimate goal is discussion and some kind of mutual agreement, how you bring that conflict into the open and force others to deal w

Hostile Language


One of the most important skills of a mediator or a negotiator, is to recognize hostile, escalating language and know how to quickly deflect or cool it down. Linguist and novelist Suzette Haden Elgin discusses the connections between language and conflict in her many books–well worth reading for anyone who finds themselves handling hot conversations.

  • Strongly stressing particular words:
    How DARE you. That’s what YOU say.
  • Using words that strongly identify people and objects
    YOU have no business… I would never do that. MY money, THAT woman, this BOYFRIEND of YOURS.
  • Labeling someone’s intent or character.
    You are a slob. That company is just plain greedy!

Recognizing language that escalates

Acknowledging that there are times when escalating a conflict is the appropriate thing to do, if your ultimate goal is discussion and some kind of mutual agreement, how you bring that conflict into the open and force others to deal with it–the langua

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