I read a new way of how to respond if anyone says something unkind or unpleasant.
You memorise a proverb and instead of defending yourself from what they said you say:
Many hands make light work
A stitch in time saves nine.
Or you could say anything as long as it is unrelated to what they said and is undefensive
The idea seems to be that it will throw them off track.I’ve not tried it as yet but will report of I do.Fortunately I don’t often come into contact with very nasty people much.It might be useful on the bus as sometimes people are rude there.

Good idea….I do something similar….Make some pithy, appropriate, smiling comment…. 😉 Hugs! ❤
Yes, that seems wise.It’s so easy to engage.It may come as a surprise to them!!:)x
Often does surprise people…. 😉