I phoned them recently and the man answering the call did not know the word “Coronary” and asked me how to spell it.Before David Cameron got in we had NHS Direct
which was staffed by nurses.Now an unqualified person decides if you need to speak to a a doctor or nurse.Then you may wait 6 hours for a visit.Remember when you ask for tax cuts it means poorer services.
How my heart sings 
I wonder how bad things have to get before people get the message?
I know.We are too passive.He went 4 times to speak to a supervivisor and was lost