Accident on the bus

I have phoned Transport for London about the accident  and the man was amazed that neither the driver nor any passengers helped someone who was using a crutch at all after  the driver opened the doors too soon .I have not formally complained but they will phone the garage and ask them to discuss it as it comes under  “customer care” now we are customers.To me it’s just ordinary human decency.I shan’t use that bus again until I get stronger.